Please reach us at if you cannot find an answer to your question.
Please submit your credit card or checking information directly through the link that we will email to you along with the event quote. Your credit card or banking information will process directly through our Stripe account and we will be notified that you have made payment. We will as well accept payment via company zelle and cashapp .
A rental period is one day. We do allow you to pickup the item(s) the day before your event and drop off the day after your event at no additional cost. If your event falls on a Saturday, the return date will be on Sunday NOT Monday.
Yes we do. WE DO CHARGE A ROUNDTRIP DELIVERY FEE REGARDLESS OF YOUR LOCATION. Fee is based on your city/zip code and travel time from our K&M location to event site. The fee covers our operational costs (i.e. manpower, gas etc.). We offer our customers pick up service at our location by appointment only.
Delivery is to your front door, back yard or closest point truck can park. Area must be ready for delivery and accessible to our trucks. WE DO NOT DO deliveries to upstairs, elevator use or any area where extra time is involved. Our service does not include set up and knock down of tables and chairs. If this service is required, arrangements should be made several days prior to delivery with a special charge quoted. If no arrangements are made and this service is desired on delivery, our driver must call for authorization. If time permits, we will try to accommodate you after quoting the price. Upon pick-up, all items must be stacked / bagged in the same manner and location that they were delivered; China, flatware, etc. needs to be scraped (not rinsed) and stacked in the same containers in which they were delivered. On pick up, a knock down fee will result if rental items are still up.
Please note: We do not provide exact times for delivery. A time frame will be given to allow for unforeseen situations that may arise on earlier deliveries and/ or weather.
We appreciate your understanding.
Quotes and proposals do not guarantee availability of rental equipment's. At time of reservation, a 50% deposit of the total rental amount is required. When you reserve equipments and any accessories, we immediately remove them from our inventory and we plan the installation. This equipment and time are committed to you and your event only. This deposit is NON-REFUNDABLE. The remaining balance is due in full at time of rental. The lessee must provide a valid credit card to place a reservation. If damages to equipment occur, the lessee will be charged a damage fee on the credit card provided.
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